LADURRIE operates under the principles of legality, sanitary responsibility, legal security, and transparency with its consumers. As an international store headquartered and manufactured in Brazil, specialized in lingerie and women’s intimate apparel — including panties, nightgowns with panties, baby-dolls, robes and pajamas with lower parts — we strictly follow the guidelines and laws in force in each territory in which we operate, with primary compliance to Brazilian standards.
🇧🇷 Brazil
Applicable Legislation:
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Consumer Protection Code (CDC) – Law No. 8.078/1990
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Brazilian Civil Code – Law No. 10.406/2002
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ANVISA – RDC 275/2002, Ordinance 344/1998 and RDC No. 20/2011
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PROCON-SP legal opinions and state court jurisprudence
Exchange and Return Rules:
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We do not accept exchanges or returns of intimate products, except in cases of proven defect.
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Article 49 of the CDC (right of withdrawal) does not apply to panties, items in direct contact with mucosa, or custom-made items, according to §1 and prevailing interpretation.
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Contractual acceptance is mandatory upon completing the order.
Products Not Eligible for Exchange:
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Panties (individual or in sets)
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Baby-dolls and pajamas with lower parts
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Nightgowns with panties
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Light-colored or white intimate garments
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Washed, worn or unsealed items
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Customized items or those with more than 70% discount
Technical and Sanitary Justifications:
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Items with lower parts are equivalent to panties due to contact with mucosa, groin and anal region
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White items may show marks even without use after handling
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Return of such items violates ANVISA regulations (RDC 275/2002)
Legal Basis:
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Art. 49, §1 of the CDC — Exceptions to the right of withdrawal
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Art. 6, 8, 10, 18 of the CDC — Health, safety and product defect
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PROCON-SP legal opinion — Return of intimate clothing even “unused” is not allowed
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ANVISA — Sanitary standards for personal-use textile products
Technical Verification:
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Inspection under direct lighting
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Handling with 70% alcohol
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Individually sealed packaging
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Storage in hygienic environment
Exclusive Customer Service Channel: 📧 All requests must be sent exclusively by email: atendimento@ladurrie.com
Order Cancellation and Refusal:
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Orders can only be canceled before the shipping label is generated
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After that, refuse the order at delivery
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Product must be sealed and intact for refund
Right of Withdrawal (Art. 49 of CDC): Allowed up to 7 calendar days only if:
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The product is not intimate
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The product is not personalized
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The seal remains intact
Exchange Due to Manufacturing Defect (Art. 18 of CDC):
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Request within 7 days
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Send: order number + photo + video
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Options: new item, store credit (30 days) or full refund
Refund:
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Credit card: according to issuer’s rules (up to 2 billing cycles)
Incorrect Address:
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Reshipment requires new shipping fee payment (Art. 14, §3, II of CDC)
Abusive Conduct:
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Slander, defamation, coercion or falsehood
Legal Consequences:
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Art. 186 and 927 of Civil Code (moral damage)
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Art. 138 to 140 of Penal Code
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Law 12.965/2014 (Internet Civil Framework)
Measures: CPF blocking, legal action, extrajudicial notice
Jurisdiction:
District of Balneário Piçarras - Santa Catarina | Brazil
Ethical Commitment:
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Customer service with respect, empathy and legality
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Transparency: Policy available on:
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Product page
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Checkout
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Website footer
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Terms of Use
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Exchange Policy
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Product sheet
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If you do not agree with the terms, do not complete the purchase.
🇺🇸 United States
Applicable Law & State Exemptions:
Many U.S. states exempt undergarments and intimate apparel from mandatory return rights once opened, due to hygiene concerns.
Examples include:
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California Civil Code §1723
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Florida Statute §501.142
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New York General Business Law §218-a
Store Origin and Applicable Law:
LADURRIE is a Brazil-based store and follows Brazilian sanitary and civil codes.
Returns of opened or intimate-use items are not accepted due to health safety risks.
Exceptions:
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If the product has a manufacturing defect
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Claim must be made within 7 calendar days of delivery
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Must include photos/videos showing the issue
Refund:
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Credit card only (according to the issuer's policy)
Jurisdiction:
Legal jurisdiction remains under the court of Balneário Piçarras, SC – Brazil
🇫🇷 France
Code de la Consommation – Article L221-28, paragraph 5:
This article states that the right of withdrawal cannot be exercised for unsealed goods that cannot be returned for reasons of hygiene or health protection. Although the term “intimate health” is not explicitly mentioned, this provision notably covers underwear, personal hygiene products, or items related to bodily intimacy, which, once opened, are excluded from return rights.
Jurisprudence: hygiene and public health (Légifrance)
Important Points:
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Our store is based in Brazil and applies Brazilian law
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The right of withdrawal does not apply to unsealed hygiene items (lingerie, panties, bodysuits, etc.)
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Any opened, tried-on or unsealed item cannot be returned
Unless in the case of proven manufacturing defect:
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Claim must be made within 14 days from delivery
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The product must be unused, intact, and with original seal
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Photos and videos are mandatory for technical analysis
Refund:
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By credit card only, according to the issuer’s terms
Contractual Acceptance and Global Enforcement
By completing a purchase, the customer confirms awareness and acceptance of LADURRIE’s Terms and Conditions. This digital acceptance has legal force in all countries where we operate:
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Brazil: Articles 107, 421 and 422 of the Civil Code
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USA: Uniform Electronic Transactions Act (UETA)
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France: French Civil Code – Articles 1101 et seq. (validity of contracts)
Contact and Support
Questions? Please contact us via email as shown on the Contact page.
This policy is available on:
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Product page
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Checkout
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Website footer
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Exchange Policy
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Terms of Use
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Product Sheet
LADURRIE operates with ethics, safety, biosafety and international compliance. If you do not agree with the terms, we recommend not completing the purchase.
